FAQ

What types of hats do you sell?

We specialize in a curated range of hats including Western cowboy hats, suede and PU leather styles, denim baseball caps, embroidered caps, Y2K-inspired designs, and seasonal knit beanies. We also offer lifestyle accessories such as car hat holders and decorative ceramic cowgirl hat vases.

Are your hats unisex?

Yes. Most of our hats—especially cowboy hats, suede styles, denim caps, and knit beanies—are designed to fit both men and women comfortably. Detailed sizing information is provided on each product page.

How do I choose the right size?

Each product includes specific sizing details.
Cowboy hats: Typically size M (fit 56–58cm).
Baseball caps: Adjustable (usually 54–60cm).
Knit beanies: One-size stretch fit (fits most head sizes).
If you're unsure, we recommend measuring your head circumference and comparing it with the size chart provided on the product page.

Do your cowboy hats hold their shape during travel?

Yes. Our PU leather and suede cowboy hats are lightweight yet structured, designed to maintain shape during travel. For extra protection, we recommend pairing them with our car hat holder to prevent bending or creasing during long drives.

What materials are your hats made of?

Our materials vary by style:
Cowboy hats: PU leather, suede polyester, wool-like felt
Baseball caps: Washed cotton, denim, cotton blends
Knit beanies: Polyester knit, rabbit-fur blend, acrylic
All materials are chosen for comfort, breathability, durability, and season-appropriate use.

Are your hats suitable for outdoor activities?

Absolutely. Many of our hats provide sun protection, wind resistance, or thermal insulation depending on the style.
Cowboy hats: sunshade, outdoor travel, riding, festivals
Baseball caps: breathable, sun-protective for daily wear
Knit beanies: warm for winter, skiing, and cold-weather travel

How do I care for my hat?

Care instructions vary by material:
PU leather / suede: Wipe gently with a damp cloth; avoid machine washing
Cotton & denim caps: Spot clean with mild soap; air-dry only
Knit hats: Hand wash in cold water; reshape and lay flat to dry
Avoid exposure to extreme heat or moisture, which may affect shape and texture.

Do you offer exchanges or returns?

Yes. We accept returns or exchanges for unworn, unused items within the return window stated on our policy page. Hats must be in original condition with tags.
Please check our Return & Refund Policy for details.

How long does shipping take?

Shipping times vary by region.
Domestic orders: Usually 5–10 business days
International orders: Typically 7–20 business days
You will receive a tracking number once your order ships.

Do you ship internationally?

Yes. We ship to most countries worldwide. Shipping fees and delivery times vary based on your location and will be calculated at checkout.

What should I do if my order arrives damaged?

If your item arrives damaged or defective, please contact us within 48 hours with photos of the product and packaging. We will assist you with a replacement or refund.

Can I change or cancel my order after it has been placed?

If your order has not been shipped, we can help you modify or cancel it. Please reach out to our customer support team as soon as possible. Once shipped, changes cannot be made.

Do you offer discounts for bulk or event orders?

Yes. If you’re ordering for events, parties, performances, or group activities, you may qualify for bulk pricing. Contact us for details.

How can I contact customer service?

You can reach our support team through the Contact Us page or by email. We typically respond within 24–48 hours.